Privacy Policy

Last Updated: December 9, 2024

Introduction

At Global Jackpot Watch (operated by Cadtree Limited and its affiliated casinos), we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services, whether through websites, mobile apps, or other platforms (“Services”). We handle your data in accordance with all applicable regulations, including Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

About Cadtree Limited

Cadtree Limited (2031) is an Alderney-registered company operating licensed online casino brands including spincasino.ca, rubyfortune.ca, jackpotscitys.com, and royalvegas.ca. We are licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO), under license number OPIG1236392, issued June 23, 2022.

What Information We Collect

We collect two main types of data:

Personal Information

Registration details (name, email, date of birth, address, phone number, occupation, etc.)
Government-issued IDs for identity verification
Payment information (credit card or bank details)
Voluntarily provided data (communications, support interactions, etc.)
Device and connection information (IP address, geolocation, device identifiers, browser fingerprinting)
Call recordings for support, training, and security
Social media integrations (if you link your account or invite friends)
Information from third-party services (credit checks, fraud prevention tools)

Non-Personal Information

Technical details (browser type, operating system, screen resolution)
Gameplay data (deposits, bets, session history)
Analytics and aggregated usage statistics
Anonymous or de-identified information used for marketing or service improvements

Minors

Our services are strictly for users aged 19 or older. We do not knowingly collect information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

How We Use Your Information

To create and manage user accounts
To provide and operate gaming services, including payments and bets
To send service updates, offers, and marketing communications
To conduct analytics and research for product improvements
To maintain responsible gaming standards and fulfill regulatory obligations (e.g., KYC, anti-money laundering)
To detect and prevent fraud, security breaches, or illegal activities

Marketing

We may use your contact details to share promotional materials or special offers, either directly or via approved partners. You can adjust your marketing preferences or unsubscribe at any time by contacting Customer Support or managing your notification settings on your device.

Sharing Information

We only share personal data as needed, including with:

Affiliated brands and companies
Third-party service providers (payment processors, cloud services, fraud prevention partners)
Regulatory bodies like AGCO and iGaming Ontario
Law enforcement or government agencies when legally required
Potential buyers or investors in the event of a company sale or merger

International Transfers

As we operate globally, your data may be transferred to jurisdictions outside Ontario. We use contractual safeguards to ensure your data remains protected in compliance with local and international standards.

Third-Party Tracking Technologies

We use cookies, pixels, scripts, and similar tools to enhance user experience, perform analytics, and deliver targeted advertising. For full details, please review our Cookie Policy.

Third-Party Services

Our services may contain links to third-party platforms. This Privacy Policy does not cover their practices. Please review their respective policies before sharing any data.

Data Retention

We retain your information as long as your account is active and for additional periods as required to meet legal and regulatory obligations. You may request deletion of your personal data by contacting us at [email protected].

Your Rights

You have the right to access, update, correct, or delete your personal data, subject to legal limitations. You may also withdraw consent for certain processing activities, though this may affect your access to services. Complaints can be escalated to iGaming Ontario if unresolved with us.

Security Measures

We employ advanced security measures, including encryption, firewalls, access controls, and regular audits, to protect your data. While we strive for maximum security, we cannot guarantee complete protection against unauthorized access or breaches.

Incident Management

In the event of a data breach, we will notify affected users and relevant authorities, such as the Office of the Privacy Commissioner of Canada, as required by law. Our incident response process includes containment, remediation, and user communication steps.

Policy Changes

We may update this Privacy Policy periodically. Significant changes will be announced on our site or via email. Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please reach out through our live chat or via our Contact Us page. We aim to respond within a reasonable timeframe.